Frequently Asked Questions

The error you are facing could likely be because of stock availability on pin code not being serviceable. Please reach out to us via chat or call us at 1800 419 4532 for more help.

One can cancel the order via the link received on the order confirmation. Alternatively, you can connect with us on via Chat or call us on the Toll-free number 1800 419 4532 for further assistance.

Yes, the articles bought online or through click and collect can be returned even at the stores. We suggest you carry the invoice along as it helps the processing easier. The return is possible if the place of delivery/pickup is in the same city where the store is located.

In this situation, the respective third party service provider would be the appropriate team to support you further. However, if the issue remains unresolved you can contact our team via chat/phone or email for better help.

If a problem occurs with your Assembly (done by IKEA India) please reach us via chat or call us at 1800-419-4532 or chat/email for resolution. Kindly share your receipt and order number available.

If a problem occurs then please chat or call the IKEA Contact Centre at 1800-419-4532 for resolution. Our team can book a spare on your behalf free of cost, these need to be collected from the store within 48 hrs. of booking.

You can book the service for anything, from a single piece of furniture to an entire wardrobe system. The service includes installation of bathroom, lighting and window solutions, and you get a 1-year guarantee on workmanship.

Customers cannot prepone the delivery from the date of delivery. However, they can extend the date of delivery on availability of slots.

Click & Collect is a process of shopping at IKEA where the customers can make an order online and pick up from the store by themselves. Whereas, in Home Delivery, the orders are delivered to the customers.

You can contact our Customer support team through call/chat or email with a complaint reference id shared and we can help you better.

Articles purchased at the store/online can be returned if they were delivered in the same city where the store is available. Unfortunately, customers can't return the articles to a fulfilment centre.

Please check this link for the latest information on the current Return policy: Know more