Customer Service

'The heart of British is you'

What we can do for you

At British Furniture, our ultimate goal is to deliver an outstanding customer experience from the initial inquiry to well beyond delivery completion. We are committed to putting our customers first, offering tailored assistance with a friendly and approachable attitude, making it easy for you to do business with us.

Our business success hinges on exceptional customer service that fosters loyalty, one customer at a time. We believe every team member plays a crucial role in ensuring a positive customer experience. Customer service is not just limited to a single department but is a collective responsibility shared by all. Our aim is to provide the best experience possible and ensure our customers are happy every time they interact with us.

Customer Service

Our highly skilled customer care team is always available to address any issues that may arise, whether related to delivery updates, repairs, replacements, or dispatching spare parts. Dedicated to providing top-notch care and attention, our team ensures prompt and efficient communication, leaving our customers completely satisfied. We understand that additional assistance may be needed at times, and our team is always ready to help. For support, you can easily reach us by calling 03303209609 or emailing support@visualytes.com. Our team will be happy to assist you in any way possible.

Practical Expertise

At British Furniture, we pride ourselves on being experts in office furniture. As one of the UK's leading manufacturers, we offer specialist advice and expertise right at your doorstep. Our team of technical product experts is equipped to handle a range of issues, including assembly errors, user issues, and other technical problems that may arise with our products. With a deep understanding of our offerings, our experts provide technical guidance and support to help users find solutions to any problems they may encounter. We offer phone consultations, making it easy for customers to get the help they need without leaving their office. Our team is committed to ensuring a seamless experience with our products and strives to provide the best possible support to our customers.

Effective Results

At British Furniture, we recognize the importance of providing excellent customer service, and we believe that having the right tools is essential to achieving this. Our advanced systems and software equip our support teams with the necessary tools to deliver exceptional service. These systems drive efficiency across all areas of our business, enabling seamless coordination between functions such as order entry, purchasing, planning, manufacturing, packing, quality control, finance, dispatch, and tracking. With these integrated systems, we can provide our customers with clear and accurate order dates from the moment of order entry, significantly enhancing our overall service delivery. By streamlining our processes and reducing errors, we ensure that our customers receive timely and accurate information, allowing us to deliver the highest levels of customer service possible. We are committed to investing in the best technology available to continue providing our customers with the best possible service..